Shush support

Write to supportnerv.no. A person reads it; you get a reply within two working days, usually faster. Include your iPhone model and iOS version if the problem is technical.

Common questions

How do I start and stop Shush with Siri?

Say "Hey Siri, shush the baby" to start and "Hey Siri, stop shushing" to stop. The phrases also work from the lock screen. If Siri does not recognise them, open Shush once after installing so iOS can register the phrases, then try again.

The sound stopped during the night

Check that Low Power Mode is off, that Shush is not restricted under Settings > Screen Time, and that the phone did not run out of battery. Shush plays all night by default; if a timer is set, you will see it on the main screen.

How do I manage or cancel my subscription?

Subscriptions are handled by Apple. Open Settings > your name > Subscriptions > Shush, or follow Apple's guide. Cancelling stops the next renewal; you keep access until the end of the paid period.

I paid but the app is still locked

Open Shush, go to Settings, and tap Restore purchases. Make sure you are signed in with the same Apple ID that made the purchase. If it is still locked, email us with the anonymous app user ID from the Settings screen.

How do I get a refund?

Refunds for App Store purchases are decided by Apple. Request one at reportaproblem.apple.com.

Does Shush collect any data about me or my baby?

No. There are no accounts and no analytics. The only data processed is an anonymous purchase record; see the privacy policy.

Where should I put the phone?

Out of the cot and out of the baby's reach, at a volume you would be comfortable listening to yourself. Follow your health service's safe-sleep guidance.

Legal

Shush is made by NERV AI AS, org. no. 935 486 483, Norway.